Return & Refund Policy

We want you to be satisfied with every PureX purchase. This policy explains when and how returns and refunds are handled.

Eligibility

• Returns must be requested within 7 days of delivery.
• Products must be unused, unopened and in their original packaging, except in cases of damage or defect.

Damaged or Defective Products

If your order arrives damaged or with a manufacturing defect, contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Wrong Product Received

If you receive an incorrect product, notify us within 48 hours and we will arrange for the correct item to be shipped or provide a full refund.

Return Process

• Contact our support team at support@purex.pk with your order number and reason for return.
• Our team will confirm eligibility and provide return instructions.
• Once the returned item is received and inspected, we will process your refund or replacement.

Refund Process

Approved refunds are issued to the original payment method (or via bank transfer for Cash on Delivery orders) within 7-10 business days of approval.

Non-Returnable Products

For hygiene reasons, opened or used cleaning products cannot be returned unless they are defective or damaged upon arrival.